Virtue Labs
Virtue Reset + Repair Duo
PRODUCT DESCRIPTION
Press the reset button on your hair each week. Nourish strands and scalp, hydrate and repair hair, and remove impurities while deeply conditioning from root to end. Recovery Shampoo repairs damaged hair with each use. It gently dissolves daily build-up while filling in cracks of damage to leave all hair types, moisturized, soft, and supple. Exfoliating Scalp Treatment is a conditioning scrub that detoxifies the scalp of build-up and impurities while providing residue-free hair conditioning and scalp balancing.
Included in this duo: Recovery Shampoo (8 oz), Exfoliating Scalp Treatment (5 oz)
Lost, Missing, or Incorrect Items Policy
All issues related to lost shipments, missing items, or incorrect items received must be reported within 24 hours of delivery confirmation.
Delivery is considered confirmed when the carrier marks the shipment as delivered, including but not limited to:
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Delivery scan confirmation
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Photo confirmation
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Signature confirmation
Once delivery has been confirmed by the carrier, the responsibility to report any issue within the required timeframe rests with the customer.
Reporting Requirements
To be eligible for review, customers must contact hello@blndbox.ca within 24 hours of confirmed delivery and include:
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Order number
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A clear written statement describing the issue
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Supporting documentation where applicable (photos for incorrect or damaged items)
Late Claims
Claims submitted after the 24-hour reporting window will not be eligible for investigation, replacement, or refund. Carrier investigations cannot be initiated or supported outside this timeframe.
Failure to report a delivery issue within 24 hours of confirmed delivery will be deemed acceptance of the order as delivered and complete.
No exceptions will be made to this policy.
Pairs well with
