Returns & Warranty

Returns (Personal Care Products)

Due to the nature of our products we do not accept returns for Personal Care Products. Personal Care Products include: Hair Care products (e.g. Shampoos, Conditioners, Hair Treatments, etc.), Combs/Brushes (including Hot Air Stylers/Blow Dry Brushes), Trimmers, Clippers, Foil Shavers, Hair Removal/Wax/Tweezers, Hair Colour, Nail Polish, and Hair Extensions.

If you are unhappy about the performance of a product purchased, please contact us at hello@BLNDbox.ca and we will do our best to address the issue. Our response times are typically within 24 hours Monday-Sunday from 8am-8pm. 

If the return is a result of our error, we will refund your product in full. 

Returns (Electrical Appliances)

Due to hygienic reasons the following Electrical Appliances are not refundable: (1) Hair Stylers / Blow Dry Brushes, (2) Trimmers, and/or (3) Clippers.

If you are unhappy with any other Electrical Appliances, we will gladly accept returns and issue a refund if the request is made within 14 days of the date of delivery. Refunds or money back will not be offered after the 14 day return window. To start a return, please contact hello@blndbox.ca to arrange a shipping label. Customers will be responsible for the cost of return shipping label, which will be deducted from the total eligible refund amount. 

All items being returned must be in new condition (in the same condition that you received it) and must come with all the original packaging.

We will not accept returns for visibly used items, items missing any part their original packaging or items that have been physical damaged. Items that are not eligible for refunds will be shipped back to customers at their expense. 

Refunds can only be issued to the original payment method.

Please allow up to two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction on the payment method you used. 

 Warranty (Electrical Appliances only)

All electrical appliances (straighteners, hair dryers, curling irons, wands, wax pots, etc.) have 1 Year Warranty directly with BlendBox from the time of purchase, after 1 Year, customers will need to contact the manufacture directly to arrange an exchange.

If your appliance stops working we will gladly exchange your defective item for the same item. In the event we no longer carry the item, we will offer store credit for the original purchase price. Please note that physical damage is not covered and will invalidate the warranty, both with us and with the manufacture. 

BlendBox will cover the cost of shipping for products under warranty. To start a warranty request, please contact hello@blndbox.ca

Exchanges (if applicable) 
We will gladly replace items if they are arrive defective or damaged. If you need to exchange it for the same item, send us an email at hello@blndbox.ca and we will work quickly to provide delivery instructions and process your exchange. 

Please do not send your purchase back to the manufacturer. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@BLNDbox.ca.

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