VERB
VERB Ghost Hair Mask
PRODUCT DESCRIPTION
A light-as-air deep conditioning treatment that nourishes, defrizzes and promotes shine without leaving behind any residue or added weight. Designed to be light enough for fine hair, yet nourishing enough for any hair type in need of weightless hydration.
How to Use
After washing with Ghost Shampoo™, work formula through damp hair. Allow mask to sit on the hair for 5-7 minutes. Rinse. Use once a week or as needed
Lost, Missing, or Incorrect Items Policy
All issues related to lost shipments, missing items, or incorrect items received must be reported within 24 hours of delivery confirmation.
Delivery is considered confirmed when the carrier marks the shipment as delivered, including but not limited to:
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Delivery scan confirmation
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Photo confirmation
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Signature confirmation
Once delivery has been confirmed by the carrier, the responsibility to report any issue within the required timeframe rests with the customer.
Reporting Requirements
To be eligible for review, customers must contact hello@blndbox.ca within 24 hours of confirmed delivery and include:
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Order number
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A clear written statement describing the issue
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Supporting documentation where applicable (photos for incorrect or damaged items)
Late Claims
Claims submitted after the 24-hour reporting window will not be eligible for investigation, replacement, or refund. Carrier investigations cannot be initiated or supported outside this timeframe.
Failure to report a delivery issue within 24 hours of confirmed delivery will be deemed acceptance of the order as delivered and complete.
No exceptions will be made to this policy.
