milk_shake Color Care Duo

milk_shake® color maintainer shampoo: Apply to wet hair, lather and rinse. Repeat if necessary. Follow with the appropriate milk shake conditioner and/or treatment.

milk_shake® color maintainer conditioner: Apply to clean damp hair, distribute and comb through. Leave in for 2-5 minutes then rinse thoroughly. Style as desired.

milk_shake color maintainer shampoo: Aqua (Water), Ammonium Lauryl Sulfate, Sodium Myreth Sulfate, Sodium Chloride, Disodium Cocoamphodiacetate, Sodium Laureth Sulfate, Glycol Distearate, Citric Acid, Parfum (Fragrance), Cocamide MEA, Laureth-10, Guar Hydroxypropyltrimonium Chloride, Hydrolyzed Wheat Protein, Benzyl Alcohol, Butylene Glycol, Helianthus Annuus (Sunflower) Seed Extract, PEG-5 Cocomonium Methosulfate, Methylchloroisothiazolinone, Sodium Glutamate, Hydrolyzed Milk Protein, Hydroxypropyltrimonium Hydrolyzed Casein, Methylisothiazolinone, Sodium Cocoyl Glutamate, Hydroxypropyl Guar Hydroxypropyltrimonium Chloride, Tocopheryl Acetate.

milk_shake color maintainer conditioner: Aqua (Water), Cetearyl Alcohol, Cetrimonium Chloride, Glycerin, Behenyl Alcohol, Parfum (Fragrance),Tocophereryl Acetate, Hydrolized Milk Protein, , Butylene Glycol, Heliantus Annuus Seed Extract (Heliantus Annuus (Sunflower) Seed Extract), Citric Acid, Magnesium Nitrate, Magnesium Chloride, Methylchloroisothiazolinone, Methylisothiazolinone. Phenoxyethanol, Glycine, Sodium Lactate, Sodium Citrate.

Lost, Missing, or Incorrect Items Policy

All issues related to lost shipments, missing items, or incorrect items received must be reported within 24 hours of delivery confirmation.

Delivery is considered confirmed when the carrier marks the shipment as delivered, including but not limited to:

• Delivery scan confirmation

• Photo confirmation

• Signature confirmation

Once delivery has been confirmed by the carrier, the responsibility to report any issue within the required timeframe rests with the customer.

Reporting Requirements

To be eligible for review, customers must contact hello@blndbox.ca within 24 hours of confirmed delivery and include:

• Order number

• A clear written statement describing the issue

• Supporting documentation where applicable (photos for incorrect or damaged items)

Late Claims

Claims submitted after the 24-hour reporting window will not be eligible for investigation, replacement, or refund. Carrier investigations cannot be initiated or supported outside this timeframe.

Failure to report a delivery issue within 24 hours of confirmed delivery will be deemed acceptance of the order as delivered and complete.

No exceptions will be made to this policy.