K18 Biomimetic Hair Damage Shield + Smooth Shampoo Conditioner 500mL Duo

Cleanse: Massage the Shampoo into damp hair, focusing on the scalp. Rinse thoroughly.

Condition: Apply a small amount of the Conditioner from mid-lengths to ends.

Protect: Rinse thoroughly. No need to leave it on for long—the biotech works instantly.

Note: For maximum repair, use this duo on days you are not using the K18 Molecular Repair Mask.

K18 DAMAGE SHIELD Protective Shampoo

Water (Aqua) (Eau), Sodium C14-16 Olefin Sulfonate, Cocamidopropyl Betaine, Sodium Methyl 2-Sulfolaurate, Sodium Lauryl Sulfoacetate, sh-Oligopeptide-78 (K18PEPTIDE™), Panthenol, Phytic Acid, Lauryl Glucoside, Disodium 2-Sulfolaurate, Caprylyl Glycol, Caprylhydroxamic Acid, Glycerin, Potassium Sorbate, Sodium Benzoate, Fragrance (Parfum), Benzyl Salicylate, Limonene.

K18 DAMAGE SHIELD Protective Conditioner

Water (Aqua) (Eau), Isopropyl Palmitate, Stearyl Alcohol, Isopentyldiol, Quaternium-91, Distearyldimonium Chloride, sh-Oligopeptide-78 (K18PEPTIDE™), Hydrolyzed Pea Protein, Iodized Corn Starch, Biosaccharide Gum-1, Behentrimonium Chloride, Myristyl Myristate, C13-15 Alkane, Ethylhexylglycerin, Phenoxyethanol, Isopropyl Alcohol, Sodium Benzoate, Fragrance (Parfum), Benzyl Salicylate, Citral, Geraniol, Limonene, Linalool.

Lost, Missing, or Incorrect Items Policy

All issues related to lost shipments, missing items, or incorrect items received must be reported within 24 hours of delivery confirmation.

Delivery is considered confirmed when the carrier marks the shipment as delivered, including but not limited to:

• Delivery scan confirmation

• Photo confirmation

• Signature confirmation

Once delivery has been confirmed by the carrier, the responsibility to report any issue within the required timeframe rests with the customer.

Reporting Requirements

To be eligible for review, customers must contact hello@blndbox.ca within 24 hours of confirmed delivery and include:

• Order number

• A clear written statement describing the issue

• Supporting documentation where applicable (photos for incorrect or damaged items)

Late Claims

Claims submitted after the 24-hour reporting window will not be eligible for investigation, replacement, or refund. Carrier investigations cannot be initiated or supported outside this timeframe.

Failure to report a delivery issue within 24 hours of confirmed delivery will be deemed acceptance of the order as delivered and complete.

No exceptions will be made to this policy.