We offer FREE and FAST Shipping across Canada.
Breakdown of minimum spending to receive free shipping and expected transit times:
|
Address Location |
Free Shipping (minimum spend) |
Transit Time* |
|
Toronto, Mississauga, Oakville, Vaughan, Kleinburg, Brampton, Burlington, Georgetown, Milton, Thornhill, Richmond Hill***, and Markham*** |
$50 |
Before 11am – SAME-DAY** 5pm-9pm delivery window After 11am– NEXT-DAY** |
|
Rest of Ontario |
$50 |
1-2 business days |
|
British Columbia, Alberta, Saskatchewan, Nova Scotia, New Brunswick, P.E.I., Newfoundland & Labrador |
$75 |
1-4 business days |
** SAME-DAY DELIVERY Service Runs MONDAY to FRIDAY Excludes Holidays. Orders on Saturday, Sundays or Holidays will take place the next business day.
*The following postal codes in Markham (L3P, L3R, L3S, L6C, L6G) and Richmond Hill (L3P, L3T, L4B, L4C, L4S) will have SAME-DAY delivery, all other postal codes be shipped in 1 business day.
Below Minimum Spend: When your order subtotal (before tax) is below the minimum dollar threshold for free shipping, the shipping charge is up to $9.99 in Ontario, and $12.99 across all other Provinces and Territories.
Primary shipping partners include: FedEx, UPS, Purolator and Canpar. Canada Post is used for rural areas. Note for PO Boxes, we will be shipping with Canada Post Expedited Shipping.
Remote locations: Shipping times will vary. We will be using Canada Post Expedited shipping.
Unclaimed packages/incorrect address: Note that unclaimed packages, packages sent to the wrong address, or packages undeliverable for any reason due to an error not caused by BLNDbox.ca ("Blend Box") will result in a product refund minus a $15 flat fee to cover the return delivery cost plus a 10% re-stocking fee. Note, once a product has shipped, any address changes that are needed cannot be guaranteed.
"Business Day" is considered 9AM-5PM Monday through Friday.
Lost, Missing, or Incorrect Items Policy
All issues related to lost shipments, missing items, or incorrect items received must be reported within 24 hours of delivery confirmation.
Delivery is considered confirmed when the carrier marks the shipment as delivered, including but not limited
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Delivery scan confirmation
-
Photo confirmation
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Signature Confirmation
Once delivery has been confirmed by the carrier, the responsibility to report any issue within the required timeframe rests with the customer.
Reporting Requirements
To be eligible for review, customers must contact hello@blndbox.ca within 24 hours of confirmed delivery and include:
-
Order number
-
A clear written statement describing the issue
-
Supporting documentation where applicable (photos for incorrect or damaged items)
Late Claims
Claims submitted after the 24-hour reporting window will not be eligible for investigation, replacement, or refund. Carrier investigations cannot be initiated or supported outside this timeframe.
Failure to report a delivery issue within the required timeframe will be deemed acceptance of the order as delivered and complete.
No exceptions will be made to this policy.
