Return Policy & Warranty - Electrical Appliances

Returns – Electrical Appliances

For health, hygiene, and safety reasons, the following electrical appliances are final sale and not eligible for return, refund, or exchange under any circumstances:

• Hair stylers and steam stylers (e.g., Steampod)

• Heated and non-heated blow-dry brushes

• Trimmers

• Clippers

No exceptions will be made for these items once purchased.

 

All Other Electrical Appliances (Returns)

Electrical appliances not listed above may be eligible for return only if all conditions below are met:

1. A return request is submitted within 14 calendar days of the delivery date.

2. The item is unused, unopened, and in brand-new condition, exactly as received.

3. The item is returned with all original packaging, accessories, manuals, and inserts fully intact.

Requests submitted after the 14-day return window will not be accepted. Refunds will not be issued outside of this period.

To initiate a return, customers must contact hello@blndbox.ca to confirm eligibility and receive return instructions. Returns sent without prior authorization will be refused.

All return shipping costs are the responsibility of the customer. BlendBox does not provide return shipping labels for standard returns or change-of-mind returns.

 

Non-Eligible Returns

We will not accept returns for:

• Items showing any signs of use or wear

• Items missing original packaging or components

• Items that are physically damaged

• Items returned without prior authorization

Any ineligible items received will be returned to the customer at the customer’s expense.

 

 

Warranty – Electrical Appliances

Returns and warranties are governed by separate policies.

Warranty coverage applies only to confirmed manufacturing defects and does not apply to normal wear and tear, misuse, or physical damage.

GHD Appliances

All GHD electrical appliances purchased on or after April 1, 2023 include a 3-year electrical warranty provided directly through BlendBox.

All Other Electrical Appliances

All other electrical appliances (including straighteners, hair dryers, curling irons, wands, and wax pots) include a 1-year warranty facilitated by BlendBox from the original date of purchase.

After the initial 1-year warranty period, customers must contact the manufacturer directly for warranty service.

Warranty Claims

If an appliance is confirmed to be defective within the applicable warranty period:

• BlendBox will replace the item with the same product, or

• If the item is no longer available, store credit equal to the original purchase price will be issued.

Refunds are not provided for warranty claims.

For approved warranty claims, BlendBox will cover the cost of shipping the replacement item back to the customer.

Customers are responsible for any shipping costs associated with returning the defective item to BlendBox, unless otherwise stated.

Physical or accidental damage voids the warranty with both BlendBox and the manufacturer.

To initiate a warranty request, please contact hello@blndbox.ca.